A straightforward price for your IT service desk: your first two staff users cost £0, with unlimited free customer accounts. Every additional staff member is £3 per month.Local currency amounts are rounded estimates. The base price and current billing currency are GBP (£3 per extra staff member per month).
Start free — no credit cardTwo staff free forever. One shared allowance, with permissions assigned to suit your team.
Two staff members share the free allowance. Assign permissions to suit their work. There is no trial expiry, and no credit card is required to start.
Pay only for staff above your first two. Permissions do not affect the price, and customer accounts remain unlimited and free.
Two staff members free forever. Then £3 per additional staff member per month.
Assign permissions to suit your team. Permissions do not affect pricing.
Unlimited end users and end-user admins, free forever.
Two staff members are free forever, with no trial expiry or credit card required for the free plan. Additional staff have a £3 GBP base price each per month. Paid subscriptions are finishing testing during the pilot; request additional seats through the in-app help button or contact us.
| Staff members | Free staff | Additional staff | Monthly price |
|---|---|---|---|
| 1 | 1 | 0 | £0 |
| 2 | 2 | 0 | £0 |
| 3 | 2 | 1 | £3 |
| 5 | 2 | 3 | £9 |
| 10 | 2 | 8 | £24 |
Need more detail before signing up? Explore the helpdesk features or ask us a question.
Yes. Each company gets two staff users free forever, with no trial expiry. The free allowance belongs to the company, and permissions do not change the price. A credit card is not required to register for the free plan.
Staff are your support agents and the people administering the service desk. Assign their permissions to suit your team. Both share the same two free staff licences; there is no separate administrator licence charge. Every company must keep at least one company administrator.
No. Both customer roles are unlimited and free forever. End users manage their own requests; end-user admins can coordinate tickets across their own company, without access to the technician workspace.
Your monthly staff licence price is £3 multiplied by the number of staff above two. Three staff cost £3 per month, five cost £9 and ten cost £24. The first two always remain free. Local currency amounts are rounded estimates. The base price and current billing currency are GBP (£3 per extra staff member per month).
No. AI assistance has daily company and shared platform allowances during the pilot. Staff review the sanitised description before generating advice. Company admins can switch it off. Suggestions are not automatically posted or emailed.
Stripe subscription workflows are being tested during the pilot. Live paid subscriptions are not generally available yet. To request additional seats, contact us or use the help button inside your company workspace. The two free staff accounts do not require a paid subscription.
ITServiceDesk.io is an early-access pilot. Features and provider connections have technical and usage limits, and development can cause interruptions, errors or data loss. Read the pilot terms, keep independent copies of important information and maintain alternative support processes.
Early-access pilot · read the terms before registering.