A cloud helpdesk for small IT teams, with two staff users free forever and unlimited free end users. Bring email tickets, AI troubleshooting pointers and customer updates into your own company workspace.
For IT teams who want to spend more time helping
and less time asking, “any update on this?”
Manage incidents, service requests and customer updates in one IT service desk.
The right detail for your technicians. A simpler view for everyone else.
Filter by assignment, ticket type, status or priority. Save the views you use most, then open tickets in separate workspace tabs without losing your place.
Illustrative ticket view · fictional dataRecord work with ticket timers or manual time entries. Keep the work history close to the request.
End users follow their own requests. End-user admins can coordinate tickets across their company.
Capture device IDs, names, serial numbers and priority. Attach screenshots and supporting files.
Record escalation reasons, route requests to an administrator and keep actions in the ticket history.
Customers can close tickets with a reason and a 1–5 rating. Administrators can review and export their feedback.
Separate company accounts, role-based access and independent email-and-password sign-in.
Short AI pointers, branded emails and automatic queue updates.
Company controls that keep your support team in charge.
Open a staff-only panel for short possible causes and next steps. Review the sanitised text before sending it to Cloudflare Workers AI. Suggestions stay separate from tickets and customer replies. Daily company and shared platform limits apply.
Company admins can add a public logo, colours and a signature, edit subjects and opening messages, preview templates and send themselves a test. Ticket details, account links and verified sending addresses stay protected.
Choose your company subdomain when you register. Your company helpdesk address is provisioned automatically after verification. New senders receive an end-user invitation; existing users receive a ticket link.
New email requests appear in the ticket queue automatically. Open work in separate ticket tabs and return to the queue without a full page refresh or losing an unsent reply.
Company admins choose which optional customer and staff ticket notifications are sent and which staff receive alerts. Authenticator MFA and recovery codes help protect independent company accounts.
Automatic daily backups and 30 days of recovery history help company admins recover selected tickets and service records. These are company-content backups, rather than a complete off-site disaster recovery service.
Give your customers a place to check progress, share screenshots and close a request when they’re happy. Give their company representative the wider view.
Their own requests and public updates.
Company-wide tickets, replies, escalations and service reports.
The queue, internal notes, time and service management.
Two staff members free forever. Add colleagues when you need them.
Your end users and end-user admins stay unlimited.
Two staff members share the free allowance. Assign permissions to suit their work. There is no trial expiry, and no credit card is required to start.
Pay only for staff above your first two. Permissions do not affect the price, and customer accounts remain unlimited and free.
Two staff members free forever. Then £3 per additional staff member per month.
Assign permissions to suit your team. Permissions do not affect pricing.
Unlimited end users and end-user admins, free forever.
Two staff members are free forever, with no trial expiry or credit card required for the free plan. Additional staff have a £3 GBP base price each per month. Paid subscriptions are finishing testing during the pilot; request additional seats through the in-app help button or contact us. See full pricing and examples
Each company gets two staff members free forever, with no trial expiry. Set their permissions to suit your team; permissions do not affect pricing. Each additional staff member costs £3 per month. End users and end-user admins stay unlimited and free. Local currency amounts are rounded estimates. The base price and current billing currency are GBP (£3 per extra staff member per month).
No. End users and end-user admins are unlimited under the plan. They have customer access, rather than the engineer workspace.
Yes. Authenticator-app MFA includes single-use recovery codes. Company administrators can require MFA for their support team or everyone in their company, with an enrolment window. Company admins manage the enrolment policy.
No. Your team and your customers sign in directly using independent email-and-password accounts.
Yes. Connected company workspaces can receive email requests into the unassigned ticket queue, invite new end users to their portal and send public ticket updates by email. Your company address is provisioned automatically after verification. Company admins control notification preferences and email branding.
Yes. Your first two staff members are free forever, with no credit card required for the free plan and no trial expiry. Invite unlimited free end users, assign staff permissions to suit the work and add paid staff later when needed.
Have a question, want to explore the platform, or need a few more staff members? Leave us a message.
Two staff members free forever. Your people, in the picture.