A view for every person.
Different people need different tools. Customer roles stay focused on requests and updates; technicians get the engineer workspace.
IT service desk software.
Built around people.
ServiceDesk is being built around a simple idea: IT teams need a clear place to work, and the people they support deserve to know what’s happening.
Less friction.
More support.
More support.
WHY SERVICEDESK EXISTSKeep the useful detail.
Keep the useful detail.
Lose the everyday chasing.
Support is more than a ticket number. It’s the person waiting for an answer, the technician picking up a handover, and the company trying to keep work moving.
We’re building ServiceDesk to bring those perspectives together. Technicians get the detail they need. End users get a focused portal. Company representatives can see the wider picture and help move requests forward.
Our pricing follows the same approach: two staff members free forever, £3 per additional staff member per month, and unlimited customer accounts.Local currency amounts are rounded estimates. The base price and current billing currency are GBP (£3 per extra staff member per month).
See how the pricing worksWHAT GUIDES THE PRODUCT
Practical by design.
Context belongs with the ticket.
Replies, device details, attachments, work records, escalations and customer feedback should be easy to follow together.
Company boundaries matter.
Accounts belong to a company. The platform owner sees company data only when that company explicitly grants support access.
WHERE WE ARE TODAYEarly access.
Early access.
Built in the open with you.
The service desk includes ticket tabs and saved views, automatic ticket queue updates, customer portals, time recording, file uploads, escalations and satisfaction reports. Recent additions include staff-only AI troubleshooting pointers, company email branding and templates, admin-controlled notifications, and daily company-content backups.
Company subdomains and ticket email addresses are provisioned automatically after verification. Stripe subscription workflows are in testing; live paid subscriptions are not generally available yet. The two free staff accounts require no credit card. Authenticator MFA includes recovery codes and company enforcement policies. AI has usage limits and company admins can disable it. You can use real data during the pilot. Development is ongoing, and changes may cause errors, interruptions or data loss until the platform leaves pilot. Read the pilot terms before registering and only sign up if your team accepts these risks.
Explore the free workspaceYour enquiry details.
The Contact form collects your name, email address, optional company name and the message you choose to send. These details are stored so the ServiceDesk platform owner can review and respond to your enquiry. They are not shown to other companies using the service desk.
Please keep passwords and confidential ticket information out of the form. If you want to ask about an existing enquiry or request removal of its details, use the Contact form and include your enquiry reference.
Contact us